Useful Resources for Adobe Connect
Adobe Connect Getting Started
Please note that these free services are provided on a first come first served basis, with no service agreements and Adobe reserve the right to amend, change or remove these services. These are the most commonly used resources by meeting hosts and users who need additional training and/ or support.
Getting Started for Administrators
This guide will take you through the step by step approach in setting up your adobe connect license for the first time. It will show where to add users, give meeting host permissions and brand your license.
http://collab8.co.uk/wp-content/uploads/Adobe-Connect-Admin-Instructions-2020.pdf
Quick Start Guides
There are quite a few quick start guides that are available for users.
Quick start Guides for Desktop users
https://www.connectusers.com/learning_center/getting_started/
Audio Conferencing guide:
https://collab8.com/wp-content/uploads/meetingone-audio-conferencing-set-up-guide-and-tips.pdf
Contact Adobe Expert support
Telephone: 00800 800 23623
Live Chat: https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Support Portal https://www.connectusers.com
Additional Training Resources
| Recorded Training Adobe have recorded as series of instructor led training sessions. These include the following types of training.
A full schedule of these sessions can be found by clicking here | On-demand course Using the learning tools within Adobe Connect (these tools are not included within this proposal) there are courses on how to get the most out of Adobe Connect. Key on-demand courses include the following:
The full details on this on-demand course can be found here http://www.connectusers.com/learning_center/getting_started/on-demand.php?cmd=list&v=8 |
| Product Overviews These resources provide videos of the different usages of Adobe Connect, such as meeting tools, Adobe Connect training, events and mobile tools. Full details can be found here http://www.connectusers.com/overviews/ | How to do Guides Adobe Connect “how to do” questions: https://helpx.adobe.com/adobe-connect/topics/connect-how-to.html The How to do guide covers the following key topics:
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Example joining Instructions for E-mails and Calendar invitations
URL for Joining:
Enter as a Guest: Please enter your name
To join click on the URL provided or copy and paste into browser. We would also ask that you join the session at least 10 minutes before the event is due to start so you can test your audio settings and ensure all is ready for the session to start promptly.
Step 1: Edge or Chrome browsers
Download the application: DO NOT LOOK FOR APP IN MICROSOFT STORE
Step 2: test your network and computer settings
Using the same computer and network / internet connection you will be using on the day of your presentation please can you click on the following link. We do recommend that you connect using a hardwire connection if at all possible as wifi connections can be unreliable
https://collab8.adobeconnect.com/common/help/en/support/meeting_test.htm
This will test if you have the right network settings, software installed and other essential components. This test should identify that you pass test 1-4.
Step 3: Connect your audio before joining the room
You will need a working Headset / Microphone attached to your PC before attempting to join. Make sure all of these devices are connected to your PC before joining the session.
Step 4: Configure your Audio Once you have joined
Please ensure you have connected your external microphone (Logitech, Plantronics,…) going to the micro icon and with the dropdown menu choose “select microphone” and then adjust the volume
Then, ensure that you right speakers are connected. Go to the speakers icon, to dropdown menu and to “select speaker”. Please select the external speakers that you use and not the computer ones). The adjust speakers volume if needed.
Support and Assistance
Live assistance can be found here:
https://helpx.adobe.com/support/connect.html look for the chat bubble bottom right hand corner
or by telephoning: 00800 800 23623.
Important notes:
- Close down other applications running on the master PC
- CLOUD BASED APPLICATIONS
- PAUSE UPDATES / BACKUPS
- PAUSE VIRUS SCANS
Useful resources for higher level support
Adobe Connect Status: To find out the status your Adobe Connect Service ( ie issues / outages) goto the url below Your license is hosted on EMEA 1&2 so you can ignore messages about other hosted clusters. (
https://status.adobe.com/products/3011
Adobe Connect Technical: this document provides background information on how Adobe Connect works from a solutions architecture
Adobe Connect web services: This resource explains and gives examples of integrations with Adobe Connect.
https://helpx.adobe.com/adobe-connect/webservices/getting-started-connect-web-services.html
Adobe Connect Security Overview https://www.adobe.com/content/dam/acom/en/security/pdfs/Adobe-Connect-hosted-security.pdf