Collaborate Support Services

Collaborate are experts in all things Adobe Connect and provide extensive support for your hosted or on-premise solutions. We combine our expertise and local knowledge with Adobe’s global support program to give you a flexible and highly responsive resource that intimately knows your Adobe Connect Implementation. This means you get the best possible support.

Additional Overlay support packages are available from Collaborate direct. These “overlay” packages augment the existing on-demand resources available with Adobe Connect and provide you with direct access to highly trained staff who are available to solve your issues as quickly as possible.

Every support package is unique, as your goals & challenges will be unique.

Example services include:

On-boarding and Account ManagementiStock_000014927284small

    •  Work with your teams to understand your goals and work flows
    • Recommend best practices and ideas to get the most from Adobe Connect
    • Establish productive relationships with your key staff
    • Gain an in depth understanding of your Adobe Connect Implementation

Direct contact and rapid responses from the Collaborate team

    • Telephone hotline & dedicated support e-mail address for you.
    • In meeting support services
    • Management of your installationiStock_000015450501_Small

Ownership and management all your Adobe Connect support tickets

    • Rapid response from one of our Collaborate UK based experts
    • Escalate your Connect issues to tier 2 and technical Adobe engineers for support
    • Influence Adobe senior management on features and updates

If you need more than the standard support packages and are looking for a cost effective support solution that really knows your business, then we would love to hear from you.